Training Info

Find notices, frequently asked questions, and our booking and refund policies.

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FAQ

How do I register for a course?

Go to [Training > Programs], choose the course you want, select an available session (schedule) on the course detail page, and click [Apply] to fill out the application. After submitting the application you proceed to payment, and your registration is confirmed once payment is complete.

What payment methods are available?

We support tax invoice (for businesses) and card payment. For corporate training, enter your business information at the time of application and our team will issue a tax invoice. (Real-time card payment will be rolled out in phases.)

What is the cancellation and refund policy?

The refund rate depends on when you cancel. Please refer to the 'Cancellation & Refund Policy' table below. If a course does not proceed for reasons attributable to the organizer, such as cancellation of the class, a full refund is provided.

How do I receive a tax invoice?

Select 'Tax Invoice' as your payment method during application and enter your business registration details (company name, business number, contact email, etc.). After verification, our team will issue an electronic tax invoice. VAT is calculated and displayed automatically.

Is a certificate of completion issued?

A certificate of completion is issued to those who complete the course as required. Completion criteria (such as attendance rate) vary by course, and you can check your completion status in My Page or under booking inquiries.

Can a class be cancelled if the minimum enrollment is not met?

If a course does not reach its minimum enrollment, the schedule may unavoidably be adjusted or the class cancelled. In such cases we notify you individually in advance, and the full amount paid is refunded.

Is parking available at the training venue?

Dedicated parking is not provided. We recommend using public transportation where possible; for nearby paid parking locations, please refer to your booking confirmation notice.

Do you offer group or corporate customized training?

Yes. We support curriculum tailored to your organization's goals, on-site or remote delivery, and PoC integration. Please reach out through Support or a group inquiry to discuss.

Cancellation & Refund Policy

Refunds are processed according to the criteria below, based on when you cancel.

Cancellation timeRefund basis
Up to 7 days before the course startsFull refund (100%)
3–6 days before the course starts70% of the amount paid refunded
1–2 days before the course starts50% of the amount paid refunded
On the start date or laterNo refund
Cancellation by the organizerFull refund (100%)

* The policy above is our standard policy and may vary by course or promotion. For details, please contact Support.